Using the Drone Nerds customer portal allows you to effortlessly track the status of your repair, communicate directly with our team, and receive timely updates throughout the process. This convenient platform simplifies your experience, guaranteeing that you are consistently informed and in charge of your repair progress.
To access your tickets, please ensure that your email is registered with the same email address used to submit the ticket form. To register, use the link below:
How to Access Your Tickets
- Log in with the email address used to complete your ticket request form.
- In the customer portal, on the top right of the page, click My Tickets/Repairs
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- A repair chart will open with the following information:
- Ticket ID: a unique identifier used to reference your repair.
Use the Ticket ID number when calling the Service Center directly if asked.
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Subject: a short description of your repair
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Created: Date the initial request was submitted
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Last Activity: The last time the ticket was updated or a message related to the repair/ticket was sent or received
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Status: which stage of the process your ticket is in and whether the ticket/repair is opened or closed.
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Open tickets will be indicated by green
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Closed tickets will be indicated by gray
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You also have the ability to search and filter for specific tickets by status or subject name.
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To access your ticket, hover over the desired ticket row and click.
How to Send and Respond to Messages in Your Customer Portal
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After you have selected your desired ticket, a chat thread will open with all previous communications related to the selected repair.
- The ticket name and number will be displayed at the top left of the thread, while the status will be indicated on the right.
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To send a message directly from the customer portal, navigate to the "Reply to" box towards the bottom of the page, type your message, and click send.
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You can attach files up to 50MB, if your file size is too big try using a compression tool to ensure it is uploaded successfully.
- Responses can also be sent directly via email, by replying to the email thread with your ticket information.