We value your trust and aim to provide the best experience. Follow the steps below for a smooth repair process, ensuring prompt and accurate handling to minimize delays and return your device in optimal condition.
Check and Finalize Your Repair Form
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Confirmation Email: Within 15 minutes of submitting your request, you will receive an automated confirmation email containing a prefilled repair form and your Ticket ID. This email also includes details for your repair request and return shipping.
Please check your spam or junk folder if you do not see this email in your inbox.
Steps to Take if You Haven't Received a Confirmation Email
Although subscribing to Drone Nerds communications is advised, automated emails may occasionally not be received due to specific email or inbox settings, opting out of communications, or other technical issues. If you do not receive an automated email, please follow the steps below to ensure your repair process proceeds smoothly.
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Log In: Access the customer portal using the email address associated with your ticket request.
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Locate Ticket ID: Find your Ticket ID within the portal; this is necessary to complete the repair form.
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Download and Complete the Repair Form: Download the repair form from the portal and fill it out. Please be sure to include your ticket ID on the form.
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Submit the Form: Send the completed form through the portal by attaching it to a new message.
Prepare Your Unit For Shipping
The repair form contains essential information and guidelines on what to include and how to prepare your unit for shipping.
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Packing Instructions:
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Include Accessories: Securely pack your drone/device along with the remote control(s) that came with the unit.
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Insert Repair Form: Place the completed repair form inside the package.
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Preparation for Shipping:
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Form Placement: Ensure the completed repair form is inside the package.
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Ticket Number Visibility: Clearly display the ticket number on the outside of the package or on the shipping label.
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Shipping Label Information: Verify that all necessary information is included on the shipping label.
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Shipping Address:
Drone Nerds Service Center
20815 NE 16th Ave
Suite B09
Miami, FL 33179
General Tips
- For efficient support, reply through the customer portal or the original email thread. Starting a new thread may delay your response and automatically create a new ticket.
- Please keep a record of your ticket ID, which can be found throughout the process:
- Customer Portal
- Pre-Filled Repair Form
- Automated Emails
- Ensure you are opted-in to DN Service Center Emails, this will ensure that you are automatically updated throughout the process via email when important information is needed.
Need Assistance?
If you have questions or encounter any issues, please contact our Service Center at:
+1 786-708-7807 Ext 4000